Operational Resilience Made Simple – Building Enterprise-Wide Resilience Across People, Processes, Technology, and Third Parties (C86-F-BV)

This course teaches you how to build and manage operational resilience programs that protect critical services and meet regulatory expectations. You’ll gain: Operational Resilience Foundations Understand the principles of resilience across business, IT, and third-party ecosystems Learn key frameworks: DORA, NIS2, ISO 22301, and UK FCA/PRA guidance Explore critical business services, impact tolerances, and disruption scenarios Program Design & Implementation Identify critical services, dependencies, and vulnerabilities Define impact tolerances, recovery strategies, and escalation protocols Develop governance, documentation, and cross-functional coordination Testing & Assurance Conduct scenario testing, simulations, and tabletop exercises Track results, lessons learned, and remediation plans Maintain audit-ready records and regulatory evidence Integration & Governance Align operational resilience with BCM, DR, cyber risk, and ESG programs Coordinate with legal, compliance, IT, and executive teams Embed resilience into enterprise strategy and culture Tools & Automation Use platforms like Fusion Risk Management, Archer, and ServiceNow IRM Automate mapping, testing, and reporting workflows Monitor resilience dashboards, KPIs, and maturity Strategic Impact Improve organizational agility, trust, and regulatory alignment Reduce disruption, reputational risk, and operational loss Support ESG, sustainability, and stakeholder confidence