Operational Resilience Made Simple – Building Enterprise-Wide Resilience Across People, Processes, Technology, and Third Parties (C67-F-P)

This course teaches you how to build and manage operational resilience programs that protect critical services and meet regulatory expectations. You’ll gain: Operational Resilience Foundations Understand the concept and scope of operational resilience Learn how it differs from business continuity and risk management Explore regulatory frameworks: DORA, FCA, PRA, ISO 22301 Mapping & Impact Analysis Identify important business services and critical dependencies Conduct impact tolerances and scenario testing Define recovery objectives and escalation protocols Monitoring & Reporting Track resilience metrics, incidents, and readiness indicators Report to regulators, boards, and internal stakeholders Maintain documentation and audit trails Integration & Governance Align resilience with BCM, DR, cyber risk, and third-party oversight Coordinate with IT, operations, compliance, and executive teams Embed resilience into enterprise governance and culture Tools & Automation Use platforms like Fusion, ServiceNow Resilience, and Riskonnect Automate mapping, testing, and reporting workflows Monitor dashboards, KPIs, and control effectiveness Strategic Impact Protect customer trust, regulatory standing, and operational continuity Support digital transformation and risk-informed decision-making Build resilience into products, services, and supply chains