Product Price:- $ 99.00 USD
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Expected Duration (min)
ITIL V3 – Service Design Fundamentals | IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. | Topic T3 Objective O4 | identify the five aspects of Service Design | Topic T3 Objective O49 | recognize how to ensure that Service Design scope is aligned with business needs | Topic T6 Objective O7 | identify considerations when designing a service solution | Topic T6 Objective O30 | identify the options of status within the Service Portfolio | Topic T9 Objective O10 | match roles in the Enterprise Architecture with their functions | Topic T9 Objective O56 | recognize the areas to consider when designing a management architecture that integrates IT needs with business needs | Topic T51 Objective O52 | identify the features of process design | Topic T38 Objective O39 | recognize scenarios that illustrate metric tree benefits | Topic T15 Objective O16 | demonstrate knowledge of the five aspects of Service Design | Topic T18 Objective O19 | recognize which service delivery strategy to use in a given scenario | Topic T18 Objective O47 | match delivery strategies with descriptions | Topic T21 Objective O22 | identify how the use of tools facilitates the Service Design process | Topic T24 Objective O25 | select the most appropriate delivery strategy in given examples
Estimated Duration:- 2